Resume

20+ years of experience

Experience

2023 - 2025

Credit Acceptance

Director Software Engineering - Digital SErvicing

Directed a 50+ person engineering organization unifying payments, servicing, and customer experience across mobile and web. Spearheaded cloud and digital modernization—migrating six enterprise apps to AWS, deploying containerized microservices on EKS, and re-platforming mobile/web experiences with React Native and GraphQL. These transformations boosted digital adoption by 34%, reduced call volume by 12%, and significantly raised app ratings. Championed PCI DSS compliance advancement and built a high-engagement culture that earned “Great Place to Work” distinction.

2019 - 2023

Credit Acceptance

Director IT - Enterprise Shared SErvices

Scaled an enterprise shared services engineering organization from 14 to 35 professionals, establishing clear leadership tiers, delivery frameworks, and Agile operating models. Drove adoption of event-driven architecture and enterprise system design standards using Java, Spring Boot, and ActiveMQ—boosting scalability, throughput, and delivery reliability. Instituted testing excellence programs and engineering metrics to raise quality and predictability across releases. Introduced workflow automation and credit dispute resolution systems that improved efficiency and cross-departmental visibility, while culture-building initiatives in a fully remote environment elevated engagement and team satisfaction.

2016 - 2019

General Motors

Development Manager - Global End User Experience

Led global software development initiatives at General Motors, serving as technical lead for high-impact platforms including RoomFinder, delivering 700K+ annual interactions across mobile, web, and Outlook, and the Recovery Key mobile app, which cut service desk interactions by 50% through secure OCR and AI/ML integration. Directed full-stack development across Android, iOS, and Xamarin, while pioneering proof-of-concept indoor positioning systems using Wi-Fi, Bluetooth, and GPS. Architected GM’s enterprise search cloud strategy leveraging Azure Cognitive Services, supporting 200K+ daily queries and advancing contextual, AI-driven insights. Developed and delivered AI/ML training programs that upskilled engineering teams and accelerated GM’s adoption of intelligent automation and emerging technologies.

2015 - 2016

General Motors

Manager - Enterprise Mobility Strategy

Coordinated a global engineering team to define enterprise architecture and technical standards for mobile device management and application enablement, directly presenting strategy and adoption plans to CIOs. Delivered GM’s first secure enterprise mobile app leveraging Azure ADAL integration, enabling authenticated employee access to critical corporate services and setting the foundation for GM’s mobile enterprise ecosystem.

2011-2015

General Motors

Manager - Emerging Technology

Drove research and prototyping of emerging technologies at GM, delivering first-of-their-kind digital and in-vehicle innovations that accelerated business adoption and patent generation. Developed a hands-free, voice-interactive system that reduced driver distraction and secured six awarded patents, and co-created a social group travel app for next-generation GM radio platforms, resulting in two additional patents. Cultivated a company-wide innovation culture through hackathons, cross-functional collaborations, and early technology incubation initiatives that inspired enterprise-wide experimentation and creativity.