Founded an independent engineering practice building production-pattern AI/ML applications, agentic systems, and open-source tools (9,000+ downloads). Spearheaded applied GenAI — a Healthcare Agent RAG app (LangChain, pgvector) and LLM fine-tuning (LoRA, PEFT, QLoRA) with Ollama.
2023 - 2025
Director Software Engineering - Digital Services
Credit Acceptance
Directed a 50+ person, manager-of-managers org owning payments, loan servicing, mobile, web, and contact center platforms across 40+ systems serving 1.4M customers at ~$1B annual volume. Spearheaded digital and AI-native modernization — driving 34% adoption growth and up to 50% engineering velocity gains through platform re-architecture and enterprise AI rollout.
2019 - 2023
Director IT - Enterprise Shared Services
Credit Acceptance
Scaled an enterprise shared services org from 14 to 35 professionals. Drove adoption of event-driven architecture and enterprise system design standards using Java, Spring Boot, and ActiveMQ.
2016 - 2019
Development Manager - Global End User Experience
General Motors
Led development of GM’s highest-traffic internal platforms — RoomFinder (700K+ annual interactions) and Recovery Key (50% fewer service desk calls) — while architecting enterprise AI search infrastructure handling 200K+ daily queries on Azure Cognitive Services.
2015 - 2016
Manager - Enterprise Mobility Strategy
General Motors
Coordinated global engineering teams to define enterprise mobile architecture and MDM standards, presenting strategy directly to CIOs. Delivered GM’s first secure enterprise mobile app with Azure ADAL integration, setting the foundation for GM’s mobile ecosystem.
2011 - 2015
Manager - Emerging Technology
General Motors
Drove emerging technology R&D at GM, delivering first-of-their-kind digital and in-vehicle innovations including a hands-free voice system (6 patents) and a social group travel app for next-gen radio platforms (2 patents). Cultivated company-wide innovation culture through hackathons and cross-functional incubation programs.